Shipping & Returns

Due to high order volumes, orders shipping within the United States will be processed and delivered in 7-10 business days.

U.S. Shipping

Standard Shipping – $4.95 or free on orders $30+, delivery in 2–3 business days via DHL/USPS

Expedited Shipping – $10.00, delivery in 1–2 business days via FedEx

Please allow 1 to 2 business days for order processing, including expedited orders, before your package ships. Please note that all delivery timelines are subject to change by the courier.

Canada Shipping

Standard International Shipping – $15.00, delivery in 8–17 business days.

Customs, duties, and tariffs may apply. Orders shipping to Canada are typically processed in 1-2 business days and should arrive within 18 business days. While these estimated times reflect the vast majority of shipments, actual shipment times can be longer due to uncontrollable local customs inspection and clearance processes. Your shipping confirmation will include tracking information. Please allow 48 hours for tracking information to update once you receive a tracking number.

All international orders are subject to customs, tariffs, and duty "fees" as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based off of the order value. Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout. Tower 28 Beauty assumes no responsibility for duties incurred on discounted, promotional, or giveaway items. All "fees" must be paid by the parcel recipient. By placing an order, you authorize Tower 28 Beauty to import your product on your behalf and agree to Tower 28 Beauty delegating the import of your products to a third party.

A few notes:

• We don’t ship to freight forwarding addresses

• P.O. Box and APO/FPO orders may take a bit longer to arrive

Returns Policy

We hope you love Tower 28 as much as we do! But if you don’t, that’s okay too. If you’re not completely satisfied with your items, we provide an exchange/refund for any product ordered from tower28beauty.com within 30 days of purchase. Please reach out to us via our contact form here to request a return or exchange. Don't forget to add your order number and the the products you'd like to exchange/return and we'll take it from there.

Once orders have been recieved, we have a 2-4 week processing time and then you will receive your refund. Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment within 5-10 business days. And voila, it’s like it never happened.

Please note that original shipping charges will not be refunded. All gift cards, trial products, and marked items are final sale.

Gift Returns

If you would like to return products that you received as gifts, we require proof of purchase.